Office manager

The office manager supports the Board of Directors by independently delivering agreed management tasks. She is playing a critical role in organising the IE coordinators and in coordinating the annual planning and quarterly reporting of the management. The office manager deals with pressing issues and is the first contact for IE's members.

Office Manager:
Helena Vičič (Slovenia)

I was raised as a nature lover. I live in an idyllic Slovenian countryside where we still pick herbs and wild foods and produce our own vegetables. More than 65% of the landscape is covered in forests, so half of my family members are employed in forestry. They did a great job, for they managed to transfer all this respect towards nature and home land on to me. My grandfather was my first interpreter. He taught me listening to the wind and recognising all sorts of plants, thus I have become well qualified to work for the national environmental agency as a phenology reporter. Man-made heritage is also my love. From my youngest days, old ruins and dusted lofts have inspired my imagination, so I decided to study history.

After my graduation, I worked in tourism as a tourist guide and a manager of the tourist information centre. I also went to Ireland for several months to gain some more experience in tourism. However, there was a discrepancy that I could not understand. All our endeavours were so very business-oriented but I couldn’t see people benefiting from them. They had their own fun which was not much influenced by what we had to offer. Only later I realised that we were forgetting about hearts and souls.

For several years I worked on rural development projects, dealing mainly with administration. This period ended in 2016 in Heritage House with a very successful project “In the Same Boat – Young Guardians of Heritage”. I contributed as a coordinator, researcher, and trainer. I am still very proud of being a part of it for it was rewarded by Europa Nostra 2017 in Finland as a “special mention of the jury”.

By coincidence, as a member of Young Project Managers, I volunteered in Interpret Europe’s Foundation Assembly in 2010. I believe it was the first time I’d heard of heritage interpretation. Ever since then, my interest has been growing. Since 2016 I have been an active member of Interpret Europe, a CIG and CIH trainer and am actively involved in IE annual events. I am also a part time student in the MSc course, Interpretation: Management and Practice, at the University of the Highlands and Islands. I run courses and workshops in Slovenia and try to implement heritage interpretation in many international projects that are being applied now in the West Balkan region.

As office manager I like to serve IE and its members with all my passion and competence.

Office Manager Deputy:
Inesa Sulaj (Albania)

I have completed bachelor studies in Archeology and Management of Cultural Heritage at the University of Tirana and am currently continuing a master’s in Urban Designing and Landscape at Polis University, Albania.

I have gained practical experience through internships at the Department of Cultural Heritage in the Ministry of Culture, the National Museum House of Leaves, and through different programmes focused on restoration of monuments and heritage interpretation. Since 2015, my interest has increasingly focused on heritage interpretation. I am especially interested in implementing the interpretive approach to the visitor experience in museums as a way to make it more enjoyable.

I have been working for more than two years as a tourism and cultural heritage expert at Creative Business Solutions, a consultant organisation in Albania. I am part of the tourism project ‘IntoAlbania’, where I mainly focus on implementing digital technologies in museums and archeological sites. I also work as a consultant for different organisations and projects in Albania and abroad.

In addition, I have participated in many professional international training courses and conferences with a focus on museum management, conservation, disaster risk management, heritage interpretation, intangible heritage. I am a member of the Balkan Museum Network and ICOM.

My work in the back office team will involve providing support to the Office Manage and managing the IE database.

Our mission

To serve all who use
first-hand experiences to
give natural and cultural heritage
a deeper meaning